Home / Services / Service & Support

Service & Support

Beijing Hangfeng is committed to collaborating with our clients and providing them with superior support and service.
We deliver not only high-quality oil analysis instruments but also high-quality service.
Our technical support specialists offer both on-site and remote diagnostic and repair services.

For further details, please contact zlf@hangf.com

or call +86-10-62864255 / +86-18638814936

Response mechanism
Four-Tier Response Mechanism Framework

Tier 1: Critical Failure
≤8-hour response for equipment downtime
Global hotline/video diagnostics + emergency air freight

Tier 2: Technical Support
≤48 business-hour response for performance issues
PHM remote analysis, custom repair protocols, parts matching

Tier 3: Preventive Maintenance
Scheduled 48+ hrs in advance
e-Work order tracking, genuine consumables, cloud data sync

Tier 4: Upgrade Services
Contract-scheduled hardware/software updates
Customized iteration support

Get all the latest information on Events, Sales and Offers.

Quick Links

Products

Contact Us

+86-18638814936 / +86-18600579700

zlf@hangf.com / 56037922@qq.com

Room2413-2418, Jinyu Dacheng Times Plaza, West 4th Ring, Fengtai District, Beijing