Maintenance Support Services

We are a high-tech enterprise specializing in condition monitoring, fault diagnosis, and health management for premium equipment. Our core expertise includes:
R&D and manufacturing of:

• Advanced fluid analysis instruments
• Online oil condition monitoring devices
• Ground hydraulic support equipment

Integrated solutions for:

• Prognostics and Health Management (PHM) systems
• Technical consultancy & training services

Serving critical industries:

• Civil Aviation
• Energy & Power (Wind/Hydro/Thermal/Nuclear)
• Marine & Offshore Platforms
• Petrochemical
• Construction Machinery

Four-Tier Response Mechanism Framework
Tier 1: Critical Failure

• ≤8-hour response for equipment downtime
• Global hotline/video diagnostics + emergency air freight

Tier 2: Technical Support
≤48 business-hour response for performance issues
PHM remote analysis, custom repair protocols, parts matching
Tier 3: Preventive Maintenance
Scheduled 48+ hrs in advance
e-Work order tracking, genuine consumables, cloud data sync
Tier 4: Upgrade Services
Contract-scheduled hardware/software updates
Customized iteration support

Our service team is led by Postdoc-level experts, with core members holding senior technical qualifications. The team spearheads or participates in national key R&D programs and delivers in-depth technical services to major entities including AVIC, CSSC, and SANY Heavy Industry. Supported by a proprietary intellectual property portfolio comprising 46 Chinese national patents and 35 software copyrights, we provide specialized technical solutions.

The standardized process achieves closed-loop service management: After the customer reports malfunctions through multiple channels, the system automatically generates a work order and assigns it to the corresponding technical team; the engineer conducts problem diagnosis and guides replacement of spare parts, then verifies equipment functionality upon completion; within 3 working days, the engineer completes service follow-up to collect feedback and update the equipment maintenance file, while providing value-added services including lifetime warranty and annual health check reports, continuously empowering customers to enhance equipment management capabilities.